Refunds and Cancellation
Effective date: 9 October 2026
This policy applies to business customers of AutoGenix Instant Reply and forms part of our Terms of Service. All fees are in GBP and exclude applicable taxes.
1. Setup fee
The one-time setup fee is £499. If we cannot get your agreed service live after receiving the access, information and approvals we need, we will refund the setup fee in full. Tell us about any setup issue by email so we can confirm the position.
Go-live means that the agreed enquiry form is connected and the AI reply, lead scoring and owner alert workflow has been tested and made available for use. Once the service is live, the setup fee is non-refundable. The estimated setup time is not a fixed refund deadline.
If required access or approvals are missing, setup may be delayed. That delay alone does not establish that we cannot get you live. Any first-month fee paid for a service month that never starts because we cannot deliver setup will also be returned.
2. Monthly fee
The subscription is £199 per month, billed in advance. The first invoice is £698 for setup plus the first month. Once a paid service month has started, the monthly fee is non-refundable. There are no partial-month refunds or credits for unused leads, subject to rights that cannot be excluded by law and any express entitlement in the Terms of Service.
3. How to cancel
Email maneesh@autogenix-ai.com with your business name and a clear cancellation request at least 14 days before the next monthly billing date to avoid renewal. We will confirm the effective end date by email. If you do not receive confirmation, follow up so the request can be checked.
If notice arrives fewer than 14 days before renewal, cancellation takes effect at the end of the following paid month. Your service continues to the end of the applicable paid month unless suspended or terminated under the Terms of Service.
4. Refund requests and payment
Send any refund request to maneesh@autogenix-ai.com, including your invoice reference and the reason. We will confirm eligibility and, when a refund is due, initiate it within 14 days of confirmation, normally to the original payment method. Payment-provider processing times may affect when it reaches your account.
5. Business service and data
This is a business-to-business service, not a consumer subscription. This policy does not remove any rights that cannot lawfully be excluded. After cancellation, data is handled in accordance with our Data Processing summary and any binding processing agreement.