Terms of Service

1. Business customers and service

The service is available to businesses only, not consumers. You confirm that you are acting for a business and have authority to enter this agreement.

We configure automated personalised AI replies to inbound property enquiries on WhatsApp, hot / warm / cold lead scoring, and priority owner alerts on Telegram. The service covers one enquiry form, managed hosting and monitoring, two wording revisions per month and email support with a reply within one working day. It does not replace your CRM or manage conversations after your team takes over.

2. Setup and client approval

The expected go-live time is about 5 working days after we receive access. This is an estimate, not a guaranteed deadline. You must provide a business WhatsApp number, the necessary enquiry-form access and a 30-minute onboarding call. Delays in access, approval or third-party availability may delay setup.

You must approve the message wording and test the connection before go-live. Material changes to the agreed scope require a separate written agreement. The AI must not quote property prices or make offers; pricing or negotiation enquiries are passed to your team.

3. Fees, invoicing and taxes

The setup fee is £499 one-time and the subscription is £199 per month. The first invoice is £698, comprising setup plus the first month. All amounts are in GBP, exclusive of any applicable taxes.

Fees are billed in advance by invoice and payable within seven days of the invoice date using the secure online payment option provided on the invoice. The first paid service month begins at go-live. Subsequent months are billed in advance of the monthly renewal date.

If payment remains outstanding more than seven days after its due date, we may pause the service after notifying you. Suspension does not waive amounts already owed. Service resumes after overdue fees are received and any connection issues are resolved.

4. Term, renewal and cancellation

The minimum service term is one month. The subscription renews automatically each month until cancelled. To avoid the next renewal, give us written notice by email at least 14 days before your next monthly billing date. Later notice takes effect at the following renewal.

The service continues until the end of the paid month, unless suspended or terminated for breach. Setup refunds and monthly payment treatment are described in our Refunds and Cancellation policy, which forms part of these terms.

5. Client responsibilities and fair use

You must provide accurate instructions, maintain lawful access to your accounts and enquiry form, and ensure that you have a lawful basis and any required consent for WhatsApp messaging. Keep your form, consent wording and privacy notice compliant with UK GDPR, PECR and other applicable law. Honour opt-outs immediately and do not use the service for unsolicited marketing.

Fair use is up to 500 leads per month, fair use. This covers inbound leads processed through the agreed enquiry form. If volume exceeds this allowance, we will contact you to agree how further enquiries will be handled; we will not impose additional charges without agreement.

You are responsible for your property information, staff use of the service and all conversations after handover. You must follow our Acceptable Use and Messaging Compliance policy and must not compromise security or misuse third-party accounts.

6. AI content and service limitations

Messages and scores are AI-generated and may contain errors or misinterpret enquiries. Lead ratings are indicators, not verified facts or advice. You remain responsible for approving wording, supervising the service and checking information before acting on it.

The service is intended to reply within 60 seconds under normal operating conditions. We do not guarantee sales, lead volumes, uninterrupted uptime, delivery of every message or any business results. A working, monitored setup is a service commitment, not a promise of continuous availability.

7. Third-party services

The service depends on a WhatsApp Web-style connection through Whapi.Cloud, not Meta's official WhatsApp Business API, as well as Make, Anthropic and Telegram. These services may change their terms, limit availability, restrict accounts or remove access without our control.

WhatsApp can restrict numbers, including where messages are unwanted or its terms are breached. To the extent permitted by law, we are not liable for restrictions on your WhatsApp number or third-party outages, changes or access restrictions. We will inform you of material issues we become aware of and discuss available options.

8. Intellectual property and confidentiality

You retain ownership of your data, enquiry content and agency materials. You grant us a limited right to use them only to deliver the service. We retain ownership of our automation templates, workflows, prompts and pre-existing know-how; payment does not transfer those rights.

Each party will protect confidential information received from the other, use it only for this agreement and disclose it only to staff, advisers or service providers who need it and are subject to appropriate confidentiality duties. This does not cover public information, information lawfully obtained elsewhere or disclosure required by law.

9. Data protection

You are the controller of lead data and we act as your processor. Our Data Processing summary identifies processing activities and sub-processors. Where a binding data processing agreement or international transfer safeguards are required, these must be agreed before live personal data is processed. The public summary is not a substitute for that agreement.

10. Suspension and termination

We may suspend the service promptly where necessary to prevent unlawful messaging, security risks, third-party violations or harm. We will explain the reason where lawful and reasonably practicable.

Either party may terminate for a material breach that is not remedied within 14 days of written notice, or immediately where a breach cannot be remedied or continued service would be unlawful. On termination, access ends, outstanding fees remain payable and personal data is handled as described in the Data Processing summary.

11. Liability

To the fullest extent permitted by law, our total aggregate liability arising from or relating to the service is capped at the fees you paid us in the one month immediately preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, lost profits, lost opportunities, lost sales or reputational losses.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including fraud or fraudulent misrepresentation. You are responsible for deciding whether this service meets your business needs.

12. Changes and notices

We may update these terms with at least 30 days’ written notice before a material change takes effect, except where an earlier change is necessary for law or security. If you do not accept a material change, you may cancel before it takes effect; any unused prepaid service after that date will be refunded. Notices and cancellation requests should be emailed to maneesh@autogenix-ai.com.

13. Governing law and entire agreement

This agreement is governed by the laws of India. Subject to any mandatory legal rights, disputes are subject to the courts of India. The parties will first seek to resolve disputes in good faith by email.

These terms, the accepted service scope or invoice, the Refunds and Cancellation policy, the Acceptable Use policy and any separately executed data processing agreement form the entire agreement and supersede prior discussions about the service. If a provision is unenforceable, the remainder continues in effect. Any waiver must be in writing.

Contact

maneesh@autogenix-ai.com